shipping + returns

order processing: 

orders placed monday through friday EST (excluding U.S. federal holidays) will be processed the following business day, and will be shipped within four business days. orders placed on non-business days will be processed the following business day pending credit card verification, within four business of the day of processing.

shipping information:

we ship worldwide. shipping within the US is a flat rate of $5.99. 

overnight orders placed after 5 pm EST on friday will be shipped on the following monday. flat rate $35

US expedited shipping (1-3 business days) is a flat rate of $15.99.

international DHL worldwide express 1-3 business days (depending on region) $40

US orders can enjoy free shipping on purchases of $75+.

unfortunately, we cannot ship to p.o. boxes. 

please read the below Return Policies and Return Process carefully prior to placing your order. if you place an order with kodomo, you are thereby agreeing to abide by these policies.

return policies:

returns are accepted for store credit or exchange  within 14 days on apparel and shoes that are unworn, unwashed, and with original tags intact.

all items DISCOUNTED are FINAL SALE. 

home furniture & decor, accessories, toys, and swimwear/undergarments are FINAL SALE.

 

return process:

all returns must be pre-approved by kodomo and returned with an assigned Return Authorization number. before returning any merchandise, please email us at info@kodomoboston.com and we will issue you an RA#.

returns must be postmarked within 14 days of the original ship date. 

we recommend returns be made with a traceable carrier and insured to the full amount of the merchandise. kodomo is not responsible for missing packages. 

please mail returns to:   

kodomo
579 Tremont Street
Boston, MA 02118

 

once your return is received, you will receive an email once your exchange or store credit has been processed.

original and return shipping fees will not be refunded. if you received free shipping on your order but returned your order, a shipping fee will be deducted from your refund. 

we have the right to deny credits if the merchandise returned does not meet our requirements. 

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